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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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KITCHENAID 2 DRAW MODEL KUDH03DTSS WILL NOT CLOSE ALL THE

Customer Question

KITCHENAID 2 DRAW MODEL KUDH03DTSS WILL NOT CLOSE ALL THE WAY POPS OPEN SO IN WILL NOT RUN DO YOU KNOW THE FIX
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: 7YARS OLD
JA: Do you plan on doing the work yourself?
Customer: YES IF POSSIBLE
JA: Anything else we should know to help you best?
Customer: WHAT PART TO REPLACE, WHERE IT IS LOCATED?
Submitted: 7 months ago.
Category: Appliance
Expert:  Appliance Guru replied 7 months ago.

One moment while I get some information for you!

Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 7 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Does the drawer move in and out smoothly, even though it is not closing all the way?

Customer: replied 7 months ago.
the draw does move in & out smoothly
Expert:  Kelly replied 7 months ago.

Does it shut all the way if you push it?

Customer: replied 7 months ago.
then pops right back out, also i took draws out and saw nothing broken or obstructing.
Expert:  Kelly replied 7 months ago.

Look closely at the slides. Does it appear that either has issues?

Customer: replied 7 months ago.
no
Expert:  Kelly replied 7 months ago.

Can you tell if it is binding on one side more than the other or what may be catching on the door?

Customer: replied 7 months ago.
no bind
Expert:  Kelly replied 7 months ago.

I am not sure how it is popping open then. Is the lid just not coming down?

Customer: replied 7 months ago.
THE DIAPHRAGM OR LID COMES DOWN WHEN YOU HOLD THE DRAW SHUT BUT WHEN YOU LET GO OF THE DRAW THE DIAPHRAM OR LID GOES UP AND THE DRAW POPS OPEN.
Expert:  Kelly replied 7 months ago.

So the drawer switch in the back is likely at fault. It is in the right rear corner. Does it seem to be intact?

Customer: replied 7 months ago.
it is.
Expert:  Kelly replied 7 months ago.

Well, at this point, I cannot say with 100% certainty but would start by replacing the drawer switch. Would you like that link?

Customer: replied 7 months ago.
PLEASE
Expert:  Kelly replied 7 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 7 months ago.
IS THERE ANY WAY TO CHECH THIS SWITCH
Expert:  Kelly replied 7 months ago.

There is one other thing we need to check, depending on the series of this model. What is the number after the SS in the model number, please?

Customer: replied 7 months ago.
0
Expert:  Kelly replied 7 months ago.

Okay, let's get a look at the drawer catch, number 32 in the diagram at the link below.

CLICK HERE

See the picture attached, it is shown well there for comparison.

Customer: replied 7 months ago.
the pic you sent was tub bottom components,do not see draw catch.
Expert:  Kelly replied 7 months ago.

Lower left corner of that picture.

Customer: replied 7 months ago.
the pic you sent figure 4-1 bottom of tub looks like mine but the bottom left shows release to remove from track. are we looking at seam figure (4-1)
Expert:  Kelly replied 7 months ago.

Yes, is that part intact and locking the tub to the tracks?

Customer: replied 7 months ago.
Expert:  Kelly replied 7 months ago.

Okay, so it is either bad tracks or an issue with the drawer switch, mechanically, not electrically.

Customer: replied 7 months ago.
the tracks roll smoothly no play or roughness,what mechanical draw switch are you talking about can you point it out on a diagram.
Customer: replied 7 months ago.
WHAT MECHANICAL SWITCH,CAN YOU SHOW ME THIS ON A DIAGRAM.
Expert:  Kelly replied 7 months ago.

The drawer switch you said you checked. It gets pushed in when the drawer gets closed.

Expert:  Kelly replied 7 months ago.

See the attached page....

Customer: replied 7 months ago.
the switch you show is electrical not mechanical
Expert:  Kelly replied 7 months ago.

It is mechanical in that the drawer pushes against it, that is how the control knows the drawer is shut.

Customer: replied 7 months ago.
mechanical means levers and arms and gears to make it work ,electrical means it uses electricity to make it work.
Thank you for your help.
Expert:  Kelly replied 7 months ago.

Okay, well good luck.