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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a SAMSUNG refrigerator RF263be that has stopped

Customer Question

I have a SAMSUNG refrigerator RF263be that has stopped cooling, both refrig and freezer. It's running and allows me to set temperatures on the front panel, but immediately reverts back to 0F after each setting.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: the frig was purchased and delivered July 21 of 2016, so it's about 4 months old. model #RF263BEAESR/AA
JA: Do you plan on doing the work yourself?
Customer: If possible, although it is in warranty. If it's a quick fix I can do it.
JA: Anything else we should know to help you best?
Customer: Not anything I can think of.
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.

Press and hold the two top buttons on the left side of the dispenser. Does the behavior change?