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Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 477
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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The water accumulate on fridge shelfs when fridge door is

Customer Question

the water accumulate on fridge shelfs when fridge door is close
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: bought in 2013 smodel; FFTR1817LB9
JA: Do you plan on doing the work yourself?
Customer: if we can
JA: Anything else we should know to help you best?
Customer: I shut down the fridge for now to remove the water but we don,t know where it comes from and what causes it.
Submitted: 2 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 2 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your refrigerator. Please give me a moment to review your model.

Expert:  Engineer-Tech replied 2 months ago.

Can you tell me if the water accumulates on the top shelf?

Customer: replied 2 months ago.
Expert:  Engineer-Tech replied 2 months ago.

Ok, this is a very common problem. Do you have a 1/4 inch nut driver that you can use?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
Expert:  Engineer-Tech replied 2 months ago.

Ok, you will want to unplug the refrigerator and take the control console down and make sure that the back drain is not clogged. If it is clogged, you need to unplug the wiring harness and take it to the sink to clear the drain plug.

Expert:  Engineer-Tech replied 2 months ago.

If I was able to help you - would you mind rating my service to you? Just Answer will only compensate me for my time if you rate me. A rating of 4 stars or more at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. (TIPS) are appreciated! Thank you.

Otherwise, please let me know what else I can assist you with.