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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1517
Experience:  maitenance tech at casto
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Ice maker of Electrolux ew23bc71isa is not working. I

Customer Question

Ice maker of Electrolux ew23bc71isa is not working. I replace the water filter to see if it would fix the problem. Is there a diagnostic I can run on the frig
JA: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?
Customer: ew23bc71iisa
JA: Do you plan on doing the work yourself?
Customer: sure
JA: Anything else we should know to help you best?
Customer: built nov 2011
Submitted: 4 months ago.
Category: Appliance
Expert:  Webb-Guy replied 4 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Are you able to get water out of the unit? Did you run at least 4 gallons of water through it. If that did not work let me know. If its not working more than likely the problem is with the water inlet valve or the dispenser board.

Customer: replied 4 months ago.
ok I will run at least 4 gallons of water through it. Why do I have to do that?
Expert:  Webb-Guy replied 4 months ago.

i takes the air out of the lines

Customer: replied 4 months ago.
I dispense 4 gallons of water. what is next
Customer: replied 4 months ago.
is there a self-diagnostic I can run on the unit
Customer: replied 4 months ago.
Expert:  Webb-Guy replied 4 months ago.

There is not its process of illumination

Customer: replied 4 months ago.
I understand there is a way to press the two up arrows which activates the ice maker
Expert:  Webb-Guy replied 4 months ago.

one moment

Expert:  Webb-Guy replied 4 months ago.

there is not just the on and off make sure the ice off button is not activated if not and your still not getting ice but the auger motor is working and the water filter is new and the water is getting to the unit the problem is with the control board or the ice maker assembly itself.