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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. What is the model number of your vent?
are the filters still out? If so you will not be able to get it to work see page 24
You can not manually raise it without possibly breaking it have you tried holding the button down for 5 seconds to see if that will retract it
ok i do not want to advise you to pull the vent out and possibly break something in there. you can try taking the filters out and put them back in cut the breaker for 5 minutes and then try holding the button again to see if that resets it. IF that does not work I will open this up to other experts.
I wanted to touch base with you to see how its going? Were you able to get the vent out?