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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I put the clothes in the washer and it starts to sense but

Customer Question

I put the clothes in the washer and it starts to sense but does not begin to fill up the washer. This is after the clothes before did not spin and drain properly
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Let me check
JA: Do you plan on doing the work yourself?
Customer: W10280475C dies that sound right?
JA: Anything else we should know to help you best?
Customer: Don't know on fixing it ourselves since we do not know what is wrong
Submitted: 4 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 4 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your washer. The number you listed is a part number. Can you please give me the model number that is under the lid hinge?

Customer: replied 4 months ago.
Wtw5640xw2
Expert:  Engineer-Tech replied 4 months ago.

Great. One moment while I look that up.

Expert:  Engineer-Tech replied 4 months ago.

When you had the spin issue, did the washer drain all of the way?

Customer: replied 4 months ago.
No, the clothes are sopping wet, sounds like there is water in the bottom
Expert:  Engineer-Tech replied 4 months ago.

Ok, so now it won't even start?

Customer: replied 4 months ago.
Correct, the lid locks, makes a sound, the unlocks the lid
Customer: replied 4 months ago.
Can u call me?
Expert:  Engineer-Tech replied 4 months ago.

I will try to set that up, but noticed that there was an issue. One moment.

Customer: replied 4 months ago.
Hello
Expert:  Engineer-Tech replied 4 months ago.

I sent a phone call request. Did you get it?

Customer: replied 4 months ago.
No
Customer: replied 4 months ago.
Expert:  Engineer-Tech replied 4 months ago.

Ok, I have to get an OK from Just Answer before calling, let me try again.

Customer: replied 4 months ago.
We already paid, that's the problem?
Expert:  Engineer-Tech replied 4 months ago.

I am not sure. There isn't an accept button anywhere or a phone call notification box?

Customer: replied 4 months ago.
Do u mean "accept this offer" for $25?
Customer: replied 4 months ago.
$24 I mean
Expert:  Engineer-Tech replied 4 months ago.

Yes

Customer: replied 4 months ago.
It says payment error, I know the card is good.
Expert:  Engineer-Tech replied 4 months ago.

Ok, sorry. Experts don't have any payment or account information. Although I can still help you with your appliance through this chat window, let me give you the link to customer service chat to help resolve your account issue:

http://ww2.justanswer.com/help