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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I put the clothes in the washer and it starts to sense but

Customer Question

I put the clothes in the washer and it starts to sense but does not begin to fill up the washer. This is after the clothes before did not spin and drain properly
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Let me check
JA: Do you plan on doing the work yourself?
Customer: W10280475C dies that sound right?
JA: Anything else we should know to help you best?
Customer: Don't know on fixing it ourselves since we do not know what is wrong
Submitted: 14 days ago.
Category: Appliance
Expert:  Eng-Tech replied 14 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your washer. The number you listed is a part number. Can you please give me the model number that is under the lid hinge?

Customer: replied 14 days ago.
Wtw5640xw2
Expert:  Eng-Tech replied 14 days ago.

Great. One moment while I look that up.

Expert:  Eng-Tech replied 14 days ago.

When you had the spin issue, did the washer drain all of the way?

Customer: replied 14 days ago.
No, the clothes are sopping wet, sounds like there is water in the bottom
Expert:  Eng-Tech replied 14 days ago.

Ok, so now it won't even start?

Customer: replied 14 days ago.
Correct, the lid locks, makes a sound, the unlocks the lid
Customer: replied 14 days ago.
Can u call me?
Expert:  Eng-Tech replied 14 days ago.

I will try to set that up, but noticed that there was an issue. One moment.

Customer: replied 14 days ago.
Hello
Expert:  Eng-Tech replied 14 days ago.

I sent a phone call request. Did you get it?

Customer: replied 14 days ago.
No
Customer: replied 14 days ago.
Expert:  Eng-Tech replied 14 days ago.

Ok, I have to get an OK from Just Answer before calling, let me try again.

Customer: replied 14 days ago.
We already paid, that's the problem?
Expert:  Eng-Tech replied 14 days ago.

I am not sure. There isn't an accept button anywhere or a phone call notification box?

Customer: replied 14 days ago.
Do u mean "accept this offer" for $25?
Customer: replied 14 days ago.
$24 I mean
Expert:  Eng-Tech replied 14 days ago.

Yes

Customer: replied 14 days ago.
It says payment error, I know the card is good.
Expert:  Eng-Tech replied 14 days ago.

Ok, sorry. Experts don't have any payment or account information. Although I can still help you with your appliance through this chat window, let me give you the link to customer service chat to help resolve your account issue:

http://ww2.justanswer.com/help

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