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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74345
Experience:  9+ years being an appliance technician with factory training.
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My Jennair model #JDB9000CWS2 dishwasher is not draining,

Customer Question

My Jennair model #JDB9000CWS2 dishwasher is not draining
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: Pearl model number is ***** 9000CWS2 was purchased last December
JA: Do you plan on doing the work yourself?
Customer: If there is a quick troubleshoot yes. If not I'll try to find a repairman
JA: Anything else we should know to help you best?
Customer: The water lingers and the dishes are smelly
Submitted: 9 days ago.
Category: Appliance
Expert:  Tyler Z. replied 9 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 9 days ago.

I'm going to assume you didn't replace your garbage disposal before this drain issue occurred but if you did then you likely forgot to remove the knock out plug on the disposal. Other than that, you need to uninstall your dishwasher and drain all the water out that you can manually. Remove the drain hose and blow through it to see if it's clear. If it's not, then you want to replace that drain hose that comes directly off the drain pump because there is a back flow preventer inside this hose that failed all the time stopping the dishwasher from draining very well or at all. You can try to stick a flat head screwdriver through that 90 degree angle to get the backflow preventer un-stuck if you wanted to try that as well. Sometimes that will get the flap working again.

If the drain hose checks good, then remove the drain pump and look for and debris that may be blocking the drain pump impeller. Put everything back together and re-install the dishwasher to try again. If the dishwasher still doesn't drain, then you'll want to check 120 volts with a multimeter to the drain pump when it should be draining. If you're not getting 120 volts to the drain pump then you need a new control board inside the door. Assuming you are getting 120 volts, your drain pump would just need to be ordered and replaced.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Expert:  Tyler Z. replied 7 days ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?