How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Washer complete wash - light on indicating done - but lid

Customer Question

Washer complete wash - light on indicating done - but lid lock light is on and lid is locked.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Whirlpool model wtw5000
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: No. Had no problem with this in the past. First time.
Submitted: 13 days ago.
Category: Appliance
Expert:  Jamie_2013 replied 13 days ago.

Please unplug the unit for 15 minutes to see if it resets. Let me know.