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Eng-tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 262
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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Whirlpool duet sport will not agitate or spin, w10117767a,

Customer Question

whirlpool duet sport will not agitate or spin
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: w10117767a
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 12 days ago.
Category: Appliance
Expert:  Eng-tech replied 12 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your Duet washer. The w10117767a is a part number. Please give me the model number found in the door frame. Thank you.

Customer: replied 12 days ago.
Customer: replied 12 days ago.
Expert:  Eng-tech replied 12 days ago.

Thank you. Let me take a look.

Expert:  Eng-tech replied 12 days ago.

Are you getting any kind of an error code or is it just blinking and/or beeping and not spinning/agitating?

Customer: replied 12 days ago.
no error code
Expert:  Eng-tech replied 12 days ago.

Does your model have a display or just lights?

Customer: replied 12 days ago.
Lights and a time display. how do I run a diagnostic test?
Expert:  Eng-tech replied 12 days ago.

The diagnostic is to complex to do over the chat window. You will need to take the bottom panel off to get the tech sheet and follow it step by step. You will then be able to pull the historic error codes to identify the problem. It will likely be the motor control unit.

Customer: replied 12 days ago.
There was a heavy load in the Washer when it happen. Can we reset the out of balance on the spin cycle ? The spin goes slowly then stops . Will not fully spin. Can this be the problem
Expert:  Eng-tech replied 12 days ago.

Is the washer draining fully?

Customer: replied 12 days ago.
seems to be
Expert:  Eng-tech replied 12 days ago.

Then the MCU (motor control unit) can easily cause this symptom. I am surprised that you are not getting an error code. It needs to be put into diagnostics to determine the failed component. If you would rather a technician come out to do this I can find some highly rated ones in your area.

Customer: replied 12 days ago.
Can he come today?
Expert:  Eng-tech replied 12 days ago.

What I can do for you is to give you the names and numbers of some highly rated technicians in your area so that you can call them and find out. Please give me your zip code.

Customer: replied 12 days ago.
Expert:  Eng-tech replied 12 days ago.

One moment please while I get that information for you.

Expert:  Eng-tech replied 12 days ago.

Lander's Appliance - 4 stars - (410)(###) ###-####/u>

Sears - 4 stars - (410)(###) ###-####/u>

Harbor City Appliance - 4 stars -(###) ###-####/p>

Is there anything else I can help you with?

Customer: replied 12 days ago.
no. Thank you
Expert:  Eng-tech replied 12 days ago.

You’re Welcome.
Would you mind rating my service to you? Just Answer will only compensate me for my time if you rate me. A rating of 4 stars or more at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. (TIPS) are appreciated! Thank you.