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Hello and welcome to Just Answer. My name is ***** ***** I will be helping your Duet washer. The w10117767a is a part number. Please give me the model number found in the door frame. Thank you.
Thank you. Let me take a look.
Are you getting any kind of an error code or is it just blinking and/or beeping and not spinning/agitating?
Does your model have a display or just lights?
The diagnostic is to complex to do over the chat window. You will need to take the bottom panel off to get the tech sheet and follow it step by step. You will then be able to pull the historic error codes to identify the problem. It will likely be the motor control unit.
Is the washer draining fully?
Then the MCU (motor control unit) can easily cause this symptom. I am surprised that you are not getting an error code. It needs to be put into diagnostics to determine the failed component. If you would rather a technician come out to do this I can find some highly rated ones in your area.
What I can do for you is to give you the names and numbers of some highly rated technicians in your area so that you can call them and find out. Please give me your zip code.
One moment please while I get that information for you.
Lander's Appliance - 4 stars - (410)(###) ###-####/u>
Sears - 4 stars - (410)(###) ###-####/u>
Harbor City Appliance - 4 stars -(###) ###-####/p>
Is there anything else I can help you with?
You’re Welcome.Would you mind rating my service to you? Just Answer will only compensate me for my time if you rate me. A rating of 4 stars or more at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. (TIPS) are appreciated! Thank you.