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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14023
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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No water or ice in my refrig. Replaced filter. It will not

Customer Question

No water or ice in my refrig. Replaced filter. It will not reset.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Model No MF12266aeu Serial No###-##-####. Purchased 5/26/09
JA: Do you plan on doing the work yourself?
Customer: If possible.
JA: Anything else we should know to help you best?
Customer: no
Submitted: 14 days ago.
Category: Appliance
Expert:  Appliance Guru replied 14 days ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 14 days ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Was it working with the old filter?

Customer: replied 14 days ago.
It started by the water not shutting off for my wife. It finally stopped. After that there was no water or ice. I then replaced the filter and attempted to reset. Nothing happens.
Expert:  Appliance Guru replied 14 days ago.

OK that sounds like a bad water valve on the unit. You may have a burned out valve, if it got stuck on then you have nothing I would replace or check the water valve to the unit.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

Customer: replied 3 days ago.
Replaced water valve but it still won'reset.