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This isn't a programming issue and not something you can just reset I'm sorry to say. Either you have a faulty door switch or you have a bad display control board. There are 3 door switches and if one of them is bad then when you open the door the unit will "act" like it's running but it won't actually heat anything. You'll need to take the microwave apart or get a technician to take it apart and test all the different door switches to see if they all work when you open and close the door. If one of them is bad replace it---if they all check good then the display board would need to be replaced.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?