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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a samsung refrigerator that is displaying 33E on the

Customer Question

I have a samsung refrigerator that is displaying 33E on the freezer/frig lights...
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 4-5 years old. RFG293HARS
JA: Do you plan on doing the work yourself?
Customer: depends on if it is easy?
JA: Anything else we should know to help you best?
Customer: the frig does not seem to be very cold
Submitted: 13 days ago.
Category: Appliance
Expert:  Kelly replied 13 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 13 days ago.

That error means the control sees an issue with the ice pipe heater, see the attached page. Is it still making ice?

Customer: replied 13 days ago.
ice bucket is full--hard to tell.
Customer: replied 13 days ago.
how do I fix it?
Expert:  Kelly replied 13 days ago.

That would not really cause an issue with the fresh food section anyway. Do you see any frost built up on the back wall in the refrigerator? Is the fan running?

Customer: replied 13 days ago.
frig is not frosted---not sure if fan is on. I can hear noises...
Customer: replied 13 days ago.
freezer was frosted over last week, but we thought we had left the door somewhat open?
Expert:  Kelly replied 13 days ago.

So that is probably the issue. Is the refrigerator pretty full?

Customer: replied 13 days ago.
it's normal 'full'....not overly. ...how do I reset the panel?
the freezer is sort of full?
Expert:  Kelly replied 13 days ago.

Well, a reset may be done by unplugging for at least 15 minutes, that will restore all defaults. However, the frost will not go away on its own. If you saw it, it is built up behind the panel, too.

Customer: replied 13 days ago.
I don't have frost anymore, anywhere. so. I should try to unplug?
remove some stuff from freezer?
Expert:  Kelly replied 13 days ago.

I would unplug for 24 hours with doors open. If you saw frost anywhere, it is behind the panels and in the air channels, too. Even if you cannot see it, it is there.

Customer: replied 13 days ago.
if we do that, and the panel does not reset--do I need to call someone?
Expert:  Kelly replied 13 days ago.

Well, I am not sure if you want to undertake disassembly and electrical testing but I can help either way!