Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.
This should actually be a fairly easy issue to fix. When the door gets locked open, you just need to trick the door into thinking that it's shut. So open the door and locate the door/light switch around the frame of the oven. Push the door switch in and hold it so that the oven thinks the door is shut. Now just start a self clean cycle and wait 60 seconds. Then cancel the self clean cycle and the door lock should open. At that point you can let go of the light switch and the oven should work normally.
If that doesn't work, tape the door switch so it's pushed in and the oven thinks the door is shut. Then unplug the oven or turn power off at the breaker for 60 seconds and re-apply power and that will reset the latch if the latch hasn't failed.
We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.