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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. What I am thinking the problem maybe with your dispenser motor which can be tested. On page 20 of this manual you will see what I am talking about and how to test it.
how long did you let it sit for? Because the process is supposed to be Door lock motor is actuated. Door unlocks, and then locks again.
Pump is activated for 15 seconds.Pressure sensor is calibrated. Detergent pump is actuated. (To test pump, detergent cartridge must be installed.)
It will end once it is complete so if you heard the door lock and the pump operate but the detergent pump did not actuate then that may be the problem.
let me know how it goes
I noticed that your question was still open so I wanted to follow up with you to see how it was going?