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Hello, I'm Joel and will be glad to help you today.
Does the washer go into high spin?
using the sheet I supplied below follow the directions on page 11 listed under motor and motor control test and let me know what it does, thanks.
click here to open/download tech data sheet
go ahead and exit the service mode by pressing the delicates and heavy soil keys for 3 seconds and see if the it will come out of service mode, if not unplug the unit for 10 minutes plug it back in and it should be in stand by mode. If the motor test checked out which it sounds as if it did, and the fact the door lock test did not complete tells me the door lock circuit may have an issue which is why the unit will not spin during a normal cycle. After exiting the service mode and/or unplugging the unit try running a cycle and see what the unit does the door may be locking but the circuit may be bad and the computer is not recognizing its locked which means the door lock mechanism will need to be replaced.
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If the door lock circuit is having issues which it seems to be the case, then the computer will think the door is not locked and will not spin as a safety feature, so yes I think the lock is the issue the replacement is listed below.
Washer Door Lock Assembly
Part #: WP22003593 - click here
Hi there,I see the question is still open and I have not heard back from you is there something else I can help you with?
you are welcome, let me know thanks.
Hello and welcome to just answer my name is***** see the other tech has opted out. It sounds as if your problem is related with your control board and will need to be replaced. This is not a difficult part to replace
This is the part I am referring to. that is why your board output test failed. Its not telling the unit what it is supposed to do.
It is not a cheap part but I do believe it will solve your problem.
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I am not sure where you ordered the previous part from but I do know that repair clinic will return parts that do not fix your issue. That is why I tend to go with there company more.
I wanted to check in with you to see if you needed anything further? If you have found my information helpful and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.
Yeah I know they say you can test it but honestly besides seeing if voltage is coming in and voltage is coming out it still doesn't tell you if its the problem or not. I do feel you are going to find this to be the issue and the great thing about this company if it does not solve your problem they even let you send it back and get your money back. I just do not believe you will have to worry about that. Your board is certainly the problem.
so basically pay attention to the wires as you pull them out and make sure that you place the wires in the same way they came out and you should be good to go.
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I am a different tech, that board may not solve that issue on your unit as normally that would be a motor control board failure or a spin enable switch issue. The key is if the unit does rotate during agitate. If it does rotate during agitate then you more likely have a spin enable switch issue with the door lock. If it does not rotate at all during both wash or spin then more than likley a MOTOR CONTROL BOARD FAILURE, not the board you have received. The board you have received just has modular plugs on it and you can not get them in the wrong spots plugging them in. I do not believe though this will solve your issue.
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