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Have the orifices been converted to LP?
If the flames are really big it likely has not been converted and will need to be, are they really high on the burners? If so the orifices are wrong.
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WHat is the complete model number off the unit?
That is about as low as they will normally go there are no adjustments on your unit to set the lowest flame point on that model. There really is not much you could do other than get a different unit. I wish I had better news on this sorry.
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Let me know if you need anything else.
Sure Rich what did you find out?