Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. What is happening here is your door lock motor has failed and will need to be replaced. This is a common thing to happen with these models but luckily not a hard job to tackle. Until the door lock is fixed your self clean will not work at all.
You will be able to order the parts from here but right now the site is down for maintenance and will have to wait until morning to get the correct part.
I hope you have found this information helpful and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.