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So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own.To remove the back panel itself, just remove all the screws going into the back panel to start. There is a plastic vent directly in the middle toward the top of the back panel that you must unclip. There are 3 hidden clips you must pry on with a flat head screwdriver to release this vent panel and below is a picture where I drew an arrow to all the clip locations you need to pry on.
To the right of this vent is a little oval plastic cover which houses a temperature sensor. Slide a flat head screwdriver into the slit on the front of the cover and pry in the hole to release this cover and get the sensor out of the way. Now you can pull the back panel off.
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OK perfect, I was actually talking about the freezer section---but honestly there is no reason to look in the freezer section if you say that you open the flap up in the refrigerator and air comes through. That means you either have a bad thermistor sensor (mounted up above the light fixture), or that damper (the flap you are opening) is bad and not opening properly. You can't test the damper but if you have a model number you can test resistance of the sensor and it should be about 10,000 ohms at room temperature. If not then replace it. Otherwise replace that damper assembly. You can get parts at Searspartsdirect.com if you like.
hmm that's a tough one. It sounds like your thermistor is out of range but there isn't really a reason the damper shouldn't open all the way either. The sensor is cheap enough that I would probably just replace both to make sure the issue is fixed. Otherwise, I'd replace the sensor first since you know it's out of range.
Alright, good luck.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?