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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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FREEZER PART DOES NOT COOL, FRG297, YES, NO

Customer Question

FREEZER PART DOES NOT COOL
JA: What's the make and model? And have you checked the settings recently?
Customer: FRG297
JA: Do you plan on doing the work yourself?
Customer: YES
JA: Anything else we should know to help you best?
Customer: NO
Submitted: 5 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 5 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your refrigerator Please give me the model number found inside of the refrigerator section. The number you provided is not coming up as valid.

Expert:  Engineer-Tech replied 5 months ago.

Were you able to find the model number by the top shelf?

Customer: replied 5 months ago.
rfg297aars
Expert:  Engineer-Tech replied 5 months ago.

Ok, let me check that, one moment.

Expert:  Engineer-Tech replied 5 months ago.

Are you hearing a click come from the back?

Customer: replied 5 months ago.
no
Expert:  Engineer-Tech replied 5 months ago.

Is this a Samsung?

Customer: replied 5 months ago.
Expert:  Engineer-Tech replied 5 months ago.

Ok, I will open this window up to other experts that have more Samsung experience. One moment.

Expert:  Appliance Guru replied 5 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

One moment please

Expert:  Appliance Guru replied 5 months ago.

Is the compressor and freezer fan running? Also what are the temps?

Customer: replied 5 months ago.
compressor running where is freezer fan?
Customer: replied 5 months ago.
can't feel air moving
Customer: replied 5 months ago.
39 refir, 66 freezer
Expert:  Appliance Guru replied 5 months ago.

The freezer fan is behind the back wall in the freezer section, but that is so warm I would bet it is out of freon.