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Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 932
Experience:  maitenance tech at casto
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Our samsung dryer will only stop running when the door opens

Customer Question

our samsung dryer will only stop running when the door opens but the controls say its off
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 3 years we have unplugged it and turned off the breaker for over 25 minutes
JA: Do you plan on doing the work yourself?
Customer: im not sure model # is DV45H6300EG
JA: Anything else we should know to help you best?
Customer: i don't think so we have never had any problems
Submitted: 18 days ago.
Category: Appliance
Expert:  Webb-Guy replied 18 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. There are a few things that could be causing this issue to happen. The moisture sensor may be malfunctioning or the thermistor. Those are the first two things I suggest checking. I would start with the moisture sensor. It could not be telling the board the clothes are dry and causing this issue to happen.

Expert:  Webb-Guy replied 18 days ago.

This is your moisture sensor and a video on how to check and replace it

This is the thermistor that I was referring to.

Expert:  Webb-Guy replied 15 days ago.

I noticed that your question was still open so I wanted to follow up with you to see how its going?