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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Is this real? Free? Ok, kenmore elite model 665.12773k311,

Customer Question

Hi
JA: Hello. What do you want help with?
Customer: Is this real? Free?
JA: I'm the appliance technician's Assistant. I work with them to help customers like you. The appliance technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: Ok, kenmore elite model 665.12773k311
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: 2-3 yrs, 665.12773k311
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Won't run, start light and washing light blink then the machine beeps
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

If you press the cancel button, does the pump come on?

Customer: replied 4 months ago.
No
Expert:  Kelly replied 4 months ago.

Is the door closing easily and latching securely?

Customer: replied 4 months ago.
Seems to, should I lubricate it?
Expert:  Kelly replied 4 months ago.

No, that won't help. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 4 months ago.

To invoke the Diagnostics Cycle, perform the following while in standby:

■ Press Start key to wake up control panel.

■ Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between key presses.

■ The Service Diagnostics Cycle will start when the door is closed.

Does anything happen after all of the lights come on?

Customer: replied 4 months ago.
Ok, all lights are on
Expert:  Kelly replied 4 months ago.

Okay, just leave it be for a few minutes and see if you can hear anything turn on and run, please.

Customer: replied 4 months ago.
Ok
Expert:  Kelly replied 4 months ago.

Thank you, ***** ***** posted! This will help us to determine if the door switch is faulty or there is a control issue.

Customer: replied 4 months ago.
Green blinking light, complete light on green
Customer: replied 4 months ago.
It just went out and normal wash and high temp light blinking
Expert:  Kelly replied 4 months ago.

The lights will change, blink and go solid, etc, depending on the portion of the test cycle. Let's just let it go and see if anything runs, like the drain motor, wash motor, etc.

Customer: replied 4 months ago.
Still blinking
Expert:  Kelly replied 4 months ago.

Okay, and nothing runs at all, motors, etc?

Customer: replied 4 months ago.
No, nothing
Customer: replied 4 months ago.
Still blinking
Expert:  Kelly replied 4 months ago.

Okay, so from that, we know that the issue is likely with the door switch. Do you have a meter to perform any electrical testing and are you able to disassemble the door to access the switch?

Customer: replied 4 months ago.
one minute
Expert:  Kelly replied 4 months ago.

Excellent, we can test that door switch to make a 100% certain diagnosis.

Customer: replied 4 months ago.
Looks like I need to take the entire interior panel off right?
Expert:  Kelly replied 4 months ago.

Yes, a second set of hands is helpful with holding it once the last screws are removed.

Customer: replied 4 months ago.
Ok, I'm there
Customer: replied 4 months ago.
I'm ready
Expert:  Kelly replied 4 months ago.

The switch is part of the latch assembly shown in the video below.

CLICK HERE

Expert:  Kelly replied 4 months ago.

Can you access the switch terminals for testing to see if the contacts close when the plunger on the switch is depressed?

CLICK HERE

Customer: replied 4 months ago.
Ok, I have it off
Customer: replied 4 months ago.
I'm ready, what am I testing?
Expert:  Kelly replied 4 months ago.

Test for continuity in the switch when the plunger is depressed.

Customer: replied 4 months ago.
Hello?
Expert:  Kelly replied 4 months ago.

I am here, did you test the switch?

Customer: replied 4 months ago.
R u there?
Customer: replied 4 months ago.
Did u disconnect?
Customer: replied 4 months ago.
Hello? R u there?