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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1599
Experience:  maitenance tech at casto
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We have a micro, SMH 1713S is the model number. we aren't

Customer Question

We have a micro
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: SMH 1713S is the model number. we aren't able to get any heat; is there a heat shutoff?
JA: Do you plan on doing the work yourself?
Customer: NOt if we can help it! we have looked at the manual and there is one trouble shooting tip that didn't work.
JA: Anything else we should know to help you best?
Customer: We just moved into this house 4 months ago and didn't buy the microwave.
JA: What's the microwave's make and model? And can you guesstimate how old it is?
Customer: SMH 1713S is the number; we think it's pretty new.
Submitted: 6 months ago.
Category: Appliance
Expert:  Webb-Guy replied 6 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. More than likely what has happened is your diode fuse or your thermostat has blown. You will need to inspect these items to figure out if they are broken or blown.

Customer: replied 6 months ago.
How do we inspect them?
Customer: replied 6 months ago.
How do we inspect the diode fuse and thermostat?
Customer: replied 6 months ago.
are you there?
Customer: replied 6 months ago.
This feels like a ripoff.
Expert:  Webb-Guy replied 6 months ago.

My apologies for your wait I had to step out of the office for a little bit. I am back now are you ready to continue?