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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Recently installed refrigerator keeps icing up in freezer

Customer Question

recently installed refrigerator keeps icing up in freezer compartment.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Brand new, model HVDR1040B
JA: Do you plan on doing the work yourself?
Customer: Yes, if there are likely items to check, based on your experience.
JA: Anything else we should know to help you best?
Customer: Condensation forms on the top. Initially I suspected the freezer compartment seal. The hinge was moved from right to left according to instructions. At freezer bottom hinge it seems like there is cold air coming out. tried using vasoline around seal and plugging with tissue paper. the unit is level.
Submitted: 3 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 3 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Have you tried using a hair dryer to heat the rubber gasket material to soften it ?

​This will allow the magnet inside the gasket to reform to the refrigerator cabinet when the door is closed to create a good seal.

Customer: replied 3 months ago.
The only model number I have from accompanying literature is HYDR1040B
I will try the hair dryer on the seal.
Where is the best place to check for level?
All of my inside checks look good. However, just got access to the top of the unit, which shows which shows a bit out of level side to side.
Thanks
John
Expert:  Whrlp Master Tech replied 3 months ago.

Thanks John .

I recommend across the top, so that will be fine .

And just make sure that once you open the door about 1/4 of the way open and let go of the door that it will travel closed on it`s own