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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1692
Experience:  maitenance tech at casto
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My GEvside by side is not cooking but the lights still come

Customer Question

My GEvside by side is not cooking but the lights still come on
Submitted: 7 months ago.
Category: Appliance
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Do you mean that its not heating? What is the model number of your unit?

Customer: replied 7 months ago.
Cute. Yes correct.
Expert:  Webb-Guy replied 7 months ago.

Is this a fridge? You said its not cooking?

Expert:  Webb-Guy replied 7 months ago.

do you mean cooling?

Expert:  Webb-Guy replied 7 months ago.

Also is it the whole unit not cooling or just one side?

Customer: replied 7 months ago.
Sorry. Yes it's a refrigerator. Yes it's not cooling. It was a typo. Sorry for mistype.
Expert:  Webb-Guy replied 7 months ago.

You are fine. So is the whole unit not cooling or just one side? Do you hear the two fans running? one should be by the compressor the black pot thing and the other should go off when you open the door and come back on when you close the door? Also is the black pot compressor running in the back?

Customer: replied 7 months ago.
Neither the fridge nor the freezer is running. I do not hear any fans at all of any kind.
Expert:  Webb-Guy replied 7 months ago.

Ok well then in that case it sounds like the main control board has failed and will need to be replaced.

Customer: replied 7 months ago.
Do you have a part number?
Expert:  Webb-Guy replied 7 months ago.

I am trying to locate that for you now. One moment please.

Expert:  Webb-Guy replied 7 months ago.

So I have located the part number but am having a hard time finding it in stock besides used on ebay.

WP2252155

http://www.ebay.com/itm/Display-Board-WP2252155-2252155-/142175806792?hash=item211a56a548:g:WmIAAOSwA3dYJH~e

I do hope you have found this information helpful in diagnosing your problem though and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Expert:  Webb-Guy replied 7 months ago.

I noticed that your question was still open so I wanted to follow up with you to see how its going?