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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Our Sub Zero refrigerator light bulbs went out and now the

Customer Question

Our Sub Zero refrigerator light bulbs went out and now the entire refrigerator is off.
JA: Can you guesstimate how old your Sub-Zero is? And just to clarify, what's the exact model?
Customer: 10 yrs
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: FF code
Submitted: 24 days ago.
Category: Appliance
Customer: replied 24 days ago.
The code is FF
Customer: replied 24 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 24 days ago.
When can I expect a call ?
Expert:  Kelly replied 24 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 24 days ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Expert:  Kelly replied 24 days ago.

"0 FF" or "OFF" displayed on the LCD indicates that the Sub-Zero unit is turned off. Press the "UNIT ON/OFF" or "POWER" key to turn the unit on and restore to normal cooling.

Expert:  Kelly replied 24 days ago.

Any change?

Customer: replied 24 days ago.
Where?
Expert:  Kelly replied 24 days ago.

Did you push the power buttons as instructed above?

Customer: replied 24 days ago.
Where is the power button?
Expert:  Kelly replied 24 days ago.

Probably in the fresh food section, I don't have your model number.

Expert:  Kelly replied 24 days ago.

Hello?

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