Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. If your unit is not filling with water and the door is unlocking tells me the issue is either with the water inlet valve or the door lock assembly.
I have a manual here that you can use to put your unit into diagnostics mode to see if it can pull any codes to tell you what your problem is.
If you find the problem to be with the door lock or water inlet valve these are the parts for your unit.
You can test the water inlet valve if you happen to have a multimeter but I am thinking if the door is not staying locked the problem may be with the lock itself.
I hope you have found this information helpful and would be willing to rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.
I noticed that your question was still open so I wanted to follow up with you to see how its going?