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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 78257
Experience:  9+ years being an appliance technician with factory training.
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My bottom oven was on, when I went to use the upper oven the

Customer Question

my bottom oven was on, when I went to use the upper oven the screen went blank and wont give me the option of choosing what I want to do, says it is locked for 3 seconds, that was 20 mins ago, and turned the main house panel fuse to the stove on and off, screen flashes but then goes blank again.
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: NE58K9850, and it is about 5 months old
JA: Do you plan on doing the work yourself?
Customer: no, apart from trying to cook dinner
JA: Anything else we should know to help you best?
Customer: not that am aware of, both the warming drawer and oven are working as well as the top of the stove
Submitted: 6 months ago.
Category: Appliance
Expert:  Tyler Z. replied 6 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 6 months ago.

So it sounds like your control lock may just be engaged. There is a button below the start button on the right side of your touchpad. This button looks like a padlock and says (3 sec) next to it. Press and hold this button for 5 seconds to see if the unit unlocks. If that doesn't work, you have a bad display board so you'll want to call warranty since the unit is still under warranty and they will replace the board at no charge.

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