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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The new board is installed and it is getting the

Customer Question

The new board is installed and it is getting the refrigerator cold but the freezer is not going below 55, how can I get it to freeze?
Submitted: 23 days ago.
Category: Appliance
Expert:  Kelly replied 23 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 23 days ago.

How long has it been plugged in and running? Can you hear a fan running in the freezer section?

Customer: replied 23 days ago.
I am hearing the machine running but don't think its a fan. Actually the degrees are lit up and changing to lower but the refrigerator and freezer sections are both still warm. Its been plugged in for about 1 hr.
Customer: replied 23 days ago.
The cooling is just not happening.
Expert:  Kelly replied 23 days ago.

Is the compressor running?

Customer: replied 23 days ago.
Something is running, how do I know if its a compressor?
Expert:  Kelly replied 23 days ago.

Can you pull that cover off in the back at the very bottom and feel the compressor?

Customer: replied 23 days ago.
No its not working
Expert:  Kelly replied 23 days ago.

Is it warm or cold?

Customer: replied 23 days ago.
Its about room temp
Expert:  Kelly replied 23 days ago.

Do you have a meter to see if it is getting voltage?

Customer: replied 23 days ago.
I do but its in an out building, its dark and raining, and it will take me a little while to go find it.
Expert:  Kelly replied 23 days ago.

That's okay, I will be back on in about an hour.

Customer: replied 23 days ago.
ok
Expert:  Kelly replied 23 days ago.

Thank you.

Customer: replied 23 days ago.
I can't find it so I will have to go buy one tomorrow and try again.
Expert:  Kelly replied 23 days ago.

I have appointments in the morning but will be here after. We need to seeif we are getting 120 VAC to the compressor. If you are, the overload on the compressor is likely faulty. If not, the board has issues....keep me posted.