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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My ice maker (SKU Im34) is not getting any water. I seem to

Customer Question

My ice maker (SKU Im34) is not getting any water. I seem to freeze up.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: I had it replaced with an ice maker kit last year. The model is L 16 D 774. Here are some other numbers on the tag 0#(###) ###-####
JA: Do you plan on doing the work yourself?
Customer: I would like to. Can you please help?
JA: Anything else we should know to help you best?
Customer: You tell me.
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Is there ice in the mold that has not dumped or is it dry?

Customer: replied 7 months ago.
It was dry.
Expert:  Kelly replied 7 months ago.

Can you inspect the tube in the back that brings water to the ice maker to see if it has frozen shut?

Customer: replied 7 months ago.
Let Me Check
Expert:  Kelly replied 7 months ago.

Thank you.