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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me the model number so that I might help you better.
Thank you. One moment while I look that up.
One of several things may have happened.
- The water line at the dispenser might have split.
- The bracket that holds the water line may be broken.
- The water line may have receeded.
Experts don't have access to that information. We are users of the like just like customers. If you'd like, I can give you the link to their customer service chat: