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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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WTW5500XW2 i have a whirlpool cabrio will not spin change

Customer Question

WTW5500XW2 i have a whirlpool cabrio will not spin change actuator and splutch
Submitted: 4 months ago.
Category: Appliance
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
Expert:  Whrlp Master Tech replied 4 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 4 months ago.

so you have replaced the spin actuator and the splutch assembly.

When it should be spinning is the unit draining the water out?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
did the calibration
Expert:  Whrlp Master Tech replied 4 months ago.

ok so when it should be spinning it has already drained all the water out of the unit and do you hear the drive motor running or not?

Customer: replied 4 months ago.
i hear a humming when it trys to agitate when i ran manual test no spin at all
Expert:  Whrlp Master Tech replied 4 months ago.

ok so can you tell as to where the humming is coming from? and does the belt seem to turn/ move freely ?

Customer: replied 4 months ago.
cant tell belt underneath
Customer: replied 4 months ago.
how to see if it is spinning
Expert:  Whrlp Master Tech replied 4 months ago.

you will need to tilt it back against the wall and run it to be able to see up under the unit .

Customer: replied 4 months ago.
oh ok so how will i test
Customer: replied 4 months ago.
run in test mode again
Expert:  Whrlp Master Tech replied 4 months ago.

ok Great!

Customer: replied 4 months ago.
im asking you
Expert:  Whrlp Master Tech replied 4 months ago.

yes then run a test mode and look up under the unit to see if the unit and or belt is even turning or not.

Customer: replied 4 months ago.
ok anything else i should check out
Customer: replied 4 months ago.
transmission
Expert:  Whrlp Master Tech replied 4 months ago.

we first need to see if the motor is turning if it is then it would be the transmission ,but noway to test just the transmission ,you have to do that with the motor /belt running

Customer: replied 4 months ago.
ok i try that out thanks
Expert:  Whrlp Master Tech replied 4 months ago.

no problem ,just let me know what you find out .

i can provide part numbers if you need them ,or if you have other questions just reply back to me.

Customer: replied 4 months ago.
hi before i run test there water still in washer but i cant see it but when i move washer you can hear it
Customer: replied 4 months ago.
there is water in washer but dont see it
Expert:  Whrlp Master Tech replied 4 months ago.

you will always have some water left in the washer ,this water keeps the pump seals from drying up and cracking and leaking .

Customer: replied 4 months ago.
oh ok
Expert:  Whrlp Master Tech replied 4 months ago.

no problem. just run a test and let me know what you see!

Customer: replied 4 months ago.
the motor not working
Expert:  Whrlp Master Tech replied 4 months ago.

ok is it what is humming?

Expert:  Whrlp Master Tech replied 4 months ago.

and can you turn the belt by hand?

Customer: replied 4 months ago.
i can here humming
Customer: replied 4 months ago.
i can turn motor by hand
Expert:  Whrlp Master Tech replied 4 months ago.

ok so if you can turn the motor by hand then it is not the transmission seized so it has to be the motor not running and just humming .

My recommendation is to replace the drive motor.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Drive-Motor/W10836348/4337598?replacedManufacturerPartNumber=w10249628?rcaid=1000070

Expert:  Whrlp Master Tech replied 4 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Expert:  Whrlp Master Tech replied 4 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time