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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9523
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Working on a Kenmore 417.93042300 Dryer; I would not heat

Customer Question

Working on a Kenmore 417.93042300 Dryer; I would not heat after troubleshooting found that one of the solenoids did not have continuity. Replaced the solenoids, cleaned the dryer, put it together except the top, and started it, the Dryness Control Board burned out when I hit the start button. /what might have caused this?
Submitted: 3 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 3 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Check your wiring it sounds as if you have something either wired incorrectly or a wire is shorted to the chassis..

Customer: replied 3 months ago.
The only wires I disconnected was the ones that plug into the solenoids, can you connect them wrong?
Customer: replied 3 months ago.
I don't have the Dryness control board at this time, can you please answer the previous question.
Expert:  Whrlp Master Tech replied 3 months ago.

the solenoid you replaced was it the one with three wires or just two wires?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Both
Customer: replied 3 months ago.
The three wire was bad
Expert:  Whrlp Master Tech replied 3 months ago.

It should not matter on either one on the three wire it should have different size terminals

If you just removed the wires and put them right back on then I suggest looking over the wiring for a wire touching the metal chassis (Grounded out on the cabinet)

Customer: replied 3 months ago.
Will do, when I get the Control Board we will do the call.
Expert:  Whrlp Master Tech replied 3 months ago.

do you need the parts info for the board?

Customer: replied 3 months ago.
I think I have found why it was shorted, I put the white wire on the wrong connector on the timer, I think I should have put it on the connector marker "C" where the black wire is connected is that true?
Expert:  Whrlp Master Tech replied 3 months ago.

yes the white wire should be C for common.Black should be on L1

Customer: replied 3 months ago.
Black and white seem to connect together. The black has not come off. The white is the only one that came off.
Expert:  Whrlp Master Tech replied 3 months ago.

no do NOT put black and white on the same terminal you WILL have fireworks

Expert:  Whrlp Master Tech replied 3 months ago.

the black wire goes on terminal B with a red wire.

Here is the unit wire diagram .

ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/1340615b.pdf

Customer: replied 3 months ago.
That is the same Diagram I have and noe I see what it says the white wire goes to "TM" then BLK to the "timer" motor the to "C"
Customer: replied 3 months ago.
The black doe not go on "B" with a red
Expert:  Whrlp Master Tech replied 3 months ago.

The timer motor lead will be black on the same lead but make sure it is not the black that should go one the B terminal.

Expert:  Whrlp Master Tech replied 3 months ago.

if the black wire that you were talking about goes to the timer motor then yes it can go to the C terminal along with the white wire.

Expert:  Whrlp Master Tech replied 3 months ago.

as you see the timer has more then one black wire going to it .

Customer: replied 3 months ago.
it's blk and goes from TM up to C and i have not move it..
Expert:  Whrlp Master Tech replied 3 months ago.

ok then it stays on the C terminal along with the white wire .

Customer: replied 3 months ago.
Can i send you a picture?
Expert:  Whrlp Master Tech replied 3 months ago.

Sure just send it using the attachment icon .

Customer: replied 3 months ago.
I will when i get the other part
Expert:  Whrlp Master Tech replied 3 months ago.

ok no problem!

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Expert:  Whrlp Master Tech replied 3 months ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Customer: replied 3 months ago.
You were correct about their being a short, but not correct about the white wire connecting to terminal "C". Terminal "C" already has a black wire connected to it. I did not realize the a terminal was labeled "TM", but it is, and if you look at the wiring diagram it clearly shows the 2 white wires connected to ":TM".
Expert:  Whrlp Master Tech replied 3 months ago.

the wiring diagram I have from the manufacture shows that C and T/TM or joined together

Customer: replied 3 months ago.
The Dryer is WORKING PROPERLY, the white wire is on "TM" a blk wire comes off the other side of "TM" to the timer motor then continues to "C" send me your rating sheet.
Expert:  Whrlp Master Tech replied 3 months ago.

ok so then the wire diagram is not that clear on the wire that goes to C .it shows it is a white wire before the junction .