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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9241
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Working on a Kenmore 417.93042300 Dryer; I would not heat

Customer Question

Working on a Kenmore 417.93042300 Dryer; I would not heat after troubleshooting found that one of the solenoids did not have continuity. Replaced the solenoids, cleaned the dryer, put it together except the top, and started it, the Dryness Control Board burned out when I hit the start button. /what might have caused this?
Submitted: 24 days ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 24 days ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Check your wiring it sounds as if you have something either wired incorrectly or a wire is shorted to the chassis..

Customer: replied 24 days ago.
The only wires I disconnected was the ones that plug into the solenoids, can you connect them wrong?
Customer: replied 24 days ago.
I don't have the Dryness control board at this time, can you please answer the previous question.
Expert:  Whrlp Master Tech replied 24 days ago.

the solenoid you replaced was it the one with three wires or just two wires?

Customer: replied 24 days ago.
Customer: replied 24 days ago.
Both
Customer: replied 24 days ago.
The three wire was bad
Expert:  Whrlp Master Tech replied 24 days ago.

It should not matter on either one on the three wire it should have different size terminals

If you just removed the wires and put them right back on then I suggest looking over the wiring for a wire touching the metal chassis (Grounded out on the cabinet)

Customer: replied 24 days ago.
Will do, when I get the Control Board we will do the call.
Expert:  Whrlp Master Tech replied 24 days ago.

do you need the parts info for the board?

Customer: replied 24 days ago.
I think I have found why it was shorted, I put the white wire on the wrong connector on the timer, I think I should have put it on the connector marker "C" where the black wire is connected is that true?
Expert:  Whrlp Master Tech replied 24 days ago.

yes the white wire should be C for common.Black should be on L1

Customer: replied 24 days ago.
Black and white seem to connect together. The black has not come off. The white is the only one that came off.
Expert:  Whrlp Master Tech replied 24 days ago.

no do NOT put black and white on the same terminal you WILL have fireworks

Expert:  Whrlp Master Tech replied 24 days ago.

the black wire goes on terminal B with a red wire.

Here is the unit wire diagram .

ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/1340615b.pdf

Customer: replied 24 days ago.
That is the same Diagram I have and noe I see what it says the white wire goes to "TM" then BLK to the "timer" motor the to "C"
Customer: replied 24 days ago.
The black doe not go on "B" with a red
Expert:  Whrlp Master Tech replied 24 days ago.

The timer motor lead will be black on the same lead but make sure it is not the black that should go one the B terminal.

Expert:  Whrlp Master Tech replied 24 days ago.

if the black wire that you were talking about goes to the timer motor then yes it can go to the C terminal along with the white wire.

Expert:  Whrlp Master Tech replied 24 days ago.

as you see the timer has more then one black wire going to it .

Customer: replied 24 days ago.
it's blk and goes from TM up to C and i have not move it..
Expert:  Whrlp Master Tech replied 24 days ago.

ok then it stays on the C terminal along with the white wire .

Customer: replied 24 days ago.
Can i send you a picture?
Expert:  Whrlp Master Tech replied 24 days ago.

Sure just send it using the attachment icon .

Customer: replied 24 days ago.
I will when i get the other part
Expert:  Whrlp Master Tech replied 24 days ago.

ok no problem!

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Expert:  Whrlp Master Tech replied 23 days ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Customer: replied 21 days ago.
You were correct about their being a short, but not correct about the white wire connecting to terminal "C". Terminal "C" already has a black wire connected to it. I did not realize the a terminal was labeled "TM", but it is, and if you look at the wiring diagram it clearly shows the 2 white wires connected to ":TM".
Expert:  Whrlp Master Tech replied 21 days ago.

the wiring diagram I have from the manufacture shows that C and T/TM or joined together

Customer: replied 20 days ago.
The Dryer is WORKING PROPERLY, the white wire is on "TM" a blk wire comes off the other side of "TM" to the timer motor then continues to "C" send me your rating sheet.
Expert:  Whrlp Master Tech replied 20 days ago.

ok so then the wire diagram is not that clear on the wire that goes to C .it shows it is a white wire before the junction .