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Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1599
Experience:  maitenance tech at casto
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Will not make ice. Ordered cleaner and filters, cleaned

Customer Question

will not make ice. Ordered cleaner and filters, cleaned machine, changed filters. Worked briefly, cleaner light stayed on. Cleaned and replaced filter again. still says order cleaner. No ice.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: 18 " KUID 308ESS. PURCHASED 3-22-16
JA: Do you plan on doing the work yourself?
Customer: NO
JA: Anything else we should know to help you best?
Customer: Dont think so
Submitted: 6 months ago.
Category: Appliance
Expert:  Webb-Guy replied 6 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. I am sorry to hear you are having such trouble with your unit. First off when you installed the new water filter did you run water through the unit? Its supposed to have up to 5 gallons ran. Another problem with this particular unit is the re-circulation tube comes disconnected and will need to be checked.

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