How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 928
Experience:  maitenance tech at casto
95800582
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

Will not make ice. Ordered cleaner and filters, cleaned

Customer Question

will not make ice. Ordered cleaner and filters, cleaned machine, changed filters. Worked briefly, cleaner light stayed on. Cleaned and replaced filter again. still says order cleaner. No ice.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: 18 " KUID 308ESS. PURCHASED 3-22-16
JA: Do you plan on doing the work yourself?
Customer: NO
JA: Anything else we should know to help you best?
Customer: Dont think so
Submitted: 21 days ago.
Category: Appliance
Expert:  Webb-Guy replied 21 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. I am sorry to hear you are having such trouble with your unit. First off when you installed the new water filter did you run water through the unit? Its supposed to have up to 5 gallons ran. Another problem with this particular unit is the re-circulation tube comes disconnected and will need to be checked.

https://s3.amazonaws.com/sm-backend-production-attachments/09001a50803b4be1/Service%20Pointer%20-%20W10863377.pdf

Related Appliance Questions