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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My refrigerator is on, but not cooling. Freezer feels cold,

Customer Question

My refrigerator is on, but not cooling. Freezer feels cold, but the airflow is not getting into the refrigerator side.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: 16 years old. Kitchen Aid side by side.
JA: Do you plan on doing the work yourself?
Customer: no. :)
JA: Anything else we should know to help you best?
Customer: I think that's it!
Submitted: 21 days ago.
Category: Appliance
Expert:  Kelly replied 21 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 21 days ago.
  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 21 days ago.
I do hear a fan running in the freezer section. Yes, frost on the back wall inside the freezer. Where do I find the model #?
Customer: replied 21 days ago.
Not going to do a call. Can you still help?
Expert:  Kelly replied 21 days ago.

Sorry for the auto call offer, I have no control over those. The model tag is on the refrigerator side, usually high on a side wall or on the ceiling.

Customer: replied 21 days ago.
Found it. KSCS25FJSS01
Expert:  Kelly replied 21 days ago.

Excellent! Do you have a meter to perform any electrical testing with?

Customer: replied 21 days ago.
I don't have a meter to do testing....I have put a call into our Home Appliance Service, but likely won't hear back until tomorrow. Just wondering if I should clean out the fridge side until I hear back from them?

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