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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kitchen aid refrigerator water filter cabinet door does not

Customer Question

kitchen aid refrigerator water filter cabinet door does not latch correctly
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: couple years old. not sure on model
JA: Do you plan on doing the work yourself?
Customer: would like to. should be easy
JA: Anything else we should know to help you best?
Customer: replaced water filter and now cabinet door will not properly latch closed
Submitted: 22 days ago.
Category: Appliance
Expert:  Kelly replied 22 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 22 days ago.

Are you using a Kitchen Aid filter or an aftermarket filter? Will it close if you install the old filter back in place?

Customer: replied 22 days ago.
kitchen aid filter.
Customer: replied 22 days ago.
hello?
Expert:  Kelly replied 22 days ago.

Will it close if you install the old filter back in place?

Customer: replied 22 days ago.
no
Expert:  Kelly replied 22 days ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 22 days ago.
I don't have it. I'm trying to help someone out
Expert:  Kelly replied 22 days ago.

It sounds like the filter housing is broken but I can't get too much more specific without a model number.

Customer: replied 22 days ago.
its not broken
Expert:  Kelly replied 22 days ago.

Where the filter locks in it probably is or it would close.

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