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Are you using a Kitchen Aid filter or an aftermarket filter? Will it close if you install the old filter back in place?
Will it close if you install the old filter back in place?
May I please have your model number so I am able to provide you with accurate, model specific information?
It sounds like the filter housing is broken but I can't get too much more specific without a model number.
Where the filter locks in it probably is or it would close.