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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19714
Experience:  Highly accurate diagnostician with over 30 years experience!
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I cant get my oven to shut off, I am not sure....I am

Customer Question

i cant get my oven to shut off
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: I am not sure....I am housesitting
JA: Do you plan on doing the work yourself?
Customer: it has nobs on the front....not a keypad
JA: Anything else we should know to help you best?
Customer: the front buttons say enter and cancel. it is stainless steel with a knob that says selector and the other knob says
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

Gas or electric? What happens when you press the cancel button?

Customer: replied 2 months ago.
sorry gas
Expert:  Kelly replied 2 months ago.

Will it shut off if you unplug it?

Customer: replied 2 months ago.
nothing happens i dont know where to unplug it
Customer: replied 2 months ago.
behind the oven i guess...i dont know. not my house
Customer: replied 2 months ago.
how am i supposed to turn it off....there is no off button only the cancel one
Expert:  Kelly replied 2 months ago.

Press cancel, that is the off button.

Expert:  Kelly replied 2 months ago.

What happens when you press the cancel button?

Customer: replied 2 months ago.
it is still hot inside the oven. Do i hold it for a period of time
Customer: replied 2 months ago.
What should the selector be on
Expert:  Kelly replied 2 months ago.

No, once you hit cancel, it should turn off. Have you hit that button before?

Customer: replied 2 months ago.
maybe it takes a bit to cool down...what should the selector be on...i have it on reset
Customer: replied 2 months ago.
Do i press enter or just cancel
Customer: replied 2 months ago.
what should selector and set be on
Expert:  Kelly replied 2 months ago.

Just cancel and I am not sure what model you have but the selector should have an off setting.

Customer: replied 2 months ago.
it doesnt the selector only says reset
Expert:  Kelly replied 2 months ago.

The model tag should be behind the lower drawer.

Customer: replied 2 months ago.
i dont see a drawer
Customer: replied 2 months ago.
can i check in later...i need to meet my dad and he has no cell phone
Expert:  Kelly replied 2 months ago.

Of course, thank you!

Please know that I am compensated by the site only after you offer a rating at the top of the page. It is my goal to provide 5 star service!

Please know I am here if you have follow up questions! Thank you so much!

Customer: replied 2 months ago.
hello i am back
Expert:  Kelly replied 2 months ago.

Welcome back! :-)

Expert:  Kelly replied 2 months ago.

Model tag around the oven opening?

Customer: replied 2 months ago.
the oven is still warm. Is it on a tag . My dad is here we are looking
Expert:  Kelly replied 2 months ago.

Is the oven hot or does it seem like it is now cooling?

Customer: replied 2 months ago.
is it a paper tag or on the silver part.
Customer: replied 2 months ago.
KDRP407H554
Customer: replied 2 months ago.
i believe that is the model number
Customer: replied 2 months ago.
Are you there
Expert:  Kelly replied 2 months ago.

Thank you. Is the oven hot or does it seem like it is now cooling?

Expert:  Kelly replied 2 months ago.

The User Manual is below.

CLICK HERE

Expert:  Kelly replied 2 months ago.

Does it seem to have shut off?

Customer: replied 2 months ago.
ok let me look at the manual
Expert:  Kelly replied 2 months ago.

You bet, thanks!

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