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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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CANNOT REMOVE OLD WATER FILTER CARTRIDGE. BLACK EJECT BUTTON

Customer Question

CANNOT REMOVE OLD WATER FILTER CARTRIDGE. BLACK EJECT BUTTON NOT EJECTING
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: WHIRLPOOL..HOLD ON
JA: Do you plan on doing the work yourself?
Customer: WE WILL LOOK ON THE DOOR.
JA: Anything else we should know to help you best?
Customer: WE HAVE REPLACED THE FILTER BEFORE.
Submitted: 19 days ago.
Category: Appliance
Expert:  Eng-tech replied 19 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Whirlpool refrigerator.

Expert:  Eng-tech replied 19 days ago.

Sometimes you need to get a hold of the filter itself and pull it out at the same time you are pressing the eject button. The eject buttons sometimes weaken over time.

Customer: replied 19 days ago.
ED5PVEXWS13
Expert:  Eng-tech replied 19 days ago.

Ok. I will look that up.

Expert:  Eng-tech replied 19 days ago.

Yes, try to somehow grab the filter and pull on it at the same time you are pressing the eject button.

Expert:  Eng-tech replied 19 days ago.

You might want to turn the water off to the refrigerator if you can get to the cutoff valve.

Expert:  Eng-tech replied 19 days ago.

Were you able to try that?

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