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Hello and welcome to Just Answer. My name is ***** ***** I will be helping your oven. Please give me a the model number found near the left leg if it is a range.
Is it a range or a built in oven?
Ok. pull the drawer out of the bottom and look by the left leg of the range. There should be a model number tag there.
That is an auto-call offer. I have no control over that, sorry.
You likely need your control replaced, but having a model number is ***** in identifying which part is bad.
So you looked at the left front leg of the range and there is no tag? What about on the right? Also try looking on the door frame.
If you can't find the model number, you will need a technician to come out and look at it. There is really no other option.
I will give you the link to customer service so that you can contact them. Thanks.