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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Is it just the freezer or the fridge as well that is not freezing?
Ok now are the fans and compressor on?
why not what?
My apologies if the site offered you a phone call I am unable to do a phone call at the moment but I would be more than happy to assist you on here if you are interested.
If you look to the back of the unit I think you will find either your compressor or condenser fan is not running and that will be your problem.
Again as I said I am not available for a phone call but I am more than happy to assist you on here. You really do not need a phone call for this because its just as simple as getting behind the fridge to inspect the lower left corner.