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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My fridge (20FBDM) seems to have quit freezing and is not

Customer Question

My fridge (20FBDM) seems to have quit freezing and is not making ice?...
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: About 3-4 years old...mode
JA: Do you plan on doing the work yourself?
Customer: Modelwrf5 60seymo1
JA: Anything else we should know to help you best?
Customer: what work?
Submitted: 4 months ago.
Category: Appliance
Expert:  Webb-Guy replied 4 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Is it just the freezer or the fridge as well that is not freezing?

Customer: replied 4 months ago.
Well, the fridge doesn't seem as cold as usual, now that I checked
Customer: replied 4 months ago.
Why not .
Expert:  Webb-Guy replied 4 months ago.

Ok now are the fans and compressor on?

Expert:  Webb-Guy replied 4 months ago.

why not what?

Customer: replied 4 months ago.
My no. Is***********
Customer: replied 4 months ago.
Customer: replied 4 months ago.
No!(###) ###-####
Expert:  Webb-Guy replied 4 months ago.

My apologies if the site offered you a phone call I am unable to do a phone call at the moment but I would be more than happy to assist you on here if you are interested.

Expert:  Webb-Guy replied 4 months ago.

If you look to the back of the unit I think you will find either your compressor or condenser fan is not running and that will be your problem.

Customer: replied 4 months ago.
Please call at(###) ###-####
Expert:  Webb-Guy replied 4 months ago.

Again as I said I am not available for a phone call but I am more than happy to assist you on here. You really do not need a phone call for this because its just as simple as getting behind the fridge to inspect the lower left corner.

Customer: replied 4 months ago.
I am not able to get to the back of the unit.....cancel charges...I'll call a repairman.
Expert:  Webb-Guy replied 4 months ago.

ok