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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19055
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washing machine will not spin the clothes dry, there is

Customer Question

my washing machine will not spin the clothes dry, there is water in the tub and SUD on the screen
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: it isa sears Kenmore Elite and it is about 12 years old
JA: Do you plan on doing the work yourself?
Customer: it depends on what is wrong...
JA: Anything else we should know to help you best?
Customer: It has not been spinning the clothes very dry for a couple of months
Submitted: 22 days ago.
Category: Appliance
Expert:  Kelly replied 22 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 22 days ago.

You likely have an obstruction in the pump filter. Has that filter been cleaned out?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 22 days ago.
461970203974
Expert:  Kelly replied 22 days ago.

That model has too many characters. Can you please double check it?

Customer: replied 22 days ago.
110 42922 200
Expert:  Kelly replied 22 days ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 22 days ago.

Have you cleaned the pump filter before?

Expert:  Kelly replied 22 days ago.

The video at the link below shows how it is accessed for cleaning. Let me know what you find.

CLICK HERE