How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Sears elite French door refrigerator bottom freezer -

Customer Question

Sears elite French door refrigerator bottom freezer - freezer door came off. Two hooks, one movable with a bail and the top one fixed. I can't get the door locked back into frame. There must be a trick?
Submitted: 24 days ago.
Category: Appliance
Expert:  Kelly replied 24 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 24 days ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 24 days ago.
795.74025.411
Expert:  Kelly replied 24 days ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 24 days ago.
Thanks
Customer: replied 24 days ago.
Somehow I think the problem relates to the small pivoting bail on the lower hinge
Customer: replied 24 days ago.
I could send pics if it would assist
Expert:  Kelly replied 24 days ago.

I am not sure on that model. I will see if another may have that information.