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The rack switch is stuck and may need to be replaced but let's see if we can free it up. Put the side racks back in and lift up and down several times and see if the behavior changes, please.
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Okay, so it is indeed faulty. Please allow me just a few minutes to prepare some information for you, thank you!
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
See the attached pages for access for replacement.
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Please know I am here if you have follow up questions! Thank you so much!
You as well, thank you!