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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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MY DISHWASHER DOES NOT RESPOND. THE RNCE LIGHT IS LIT

Customer Question

MY DISHWASHER DOES NOT RESPOND. THE RNCE LIGHT IS LIT (DIMELY) AND THE REST OF THE KEYBOARD DOES NOT WORK. I HAD SOMETHING SIMILAT RTO THIWS A MONTH OR 2 AGO AND I TURNED THE POWER OFF TO THE UNIT FOR A FEW MINUTES AND TURNED IT BACK ON AND IT STARTEXD TO WORK. THIS DID NOT WORK THIS TIME. ANY IDEAS?
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: ITS 2 YEWARS OLD MODEL# *****
JA: Do you plan on doing the work yourself?
Customer: KITCHENAID
JA: Anything else we should know to help you best?
Customer: YOU TELL ME WHAT TO CHECK AND I'LL DO IT. I CAN GIVE YOU MORE INFO ON THE UNIT IF YOU NEED MORE.
Submitted: 21 days ago.
Category: Appliance
Expert:  Eng-tech replied 21 days ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your dishwasher. Please give me a moment to review your model.

Customer: replied 21 days ago.
is this yhe same person I was chatting with earlier?
Expert:  Eng-tech replied 21 days ago.

No this is a different person.

Expert:  Eng-tech replied 21 days ago.

How long did you turn the power off this time?

Customer: replied 21 days ago.
10 minutes or so
Customer: replied 21 days ago.
what is this costing me? I have a five year extended warranty with kitchenaid?
Expert:  Eng-tech replied 21 days ago.

Sometimes what happens on these models is that the strike (the piece that depresses the door switches when the door is closed) is bent. Sometimes bending it down a little to reshape it will allow the door switches to be fully depressed.

Expert:  Eng-tech replied 21 days ago.

If that does not resolve the problem and your dishwasher is still within the 5 year extended warranty period I would not hesitate to give them a call.

Customer: replied 21 days ago.
I've checked this and nothing is touching that I can see, the dim light on the rinse is on and yoiucant change it
Customer: replied 21 days ago.
what is this costing?
Expert:  Eng-tech replied 21 days ago.

It sounds like the keypad has gone bad. I have seen that several times.

Expert:  Eng-tech replied 21 days ago.

Experts aren't given that information. They are users of JustAnswer just like customers are.

Customer: replied 21 days ago.
how much is my communicating with you costing. I want out.
Expert:  Eng-tech replied 21 days ago.

Here is a link to JustAnswer's help page. They have a chat feature there. I will opt out.

Customer: replied 21 days ago.
how do I get my money back? I really got no help
Expert:  Webb-Guy replied 21 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you if you are still wanting help that is?

Customer: replied 21 days ago.
how do I get my $28 dollars back. got no help.
Expert:  Webb-Guy replied 21 days ago.

I can send this in for a refund or I can be the one to try and assist you. Would you rather the refund or help with figuring out this issue.

Customer: replied 21 days ago.
want refund, thanks
Expert:  Webb-Guy replied 21 days ago.

your welcome I will send this in for a refund.