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Do you have a model number so I can better assist you? It should be located on a sticker below the cooktop and seen if you open the cabinets below the cooktop and look up.
Also, what do you mean by the "knobs are locked"? Do none of the knobs physically turn anymore?
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?