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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Maybe. The cooktop knob are locked and will not allow the

Customer Question

Maybe. The cooktop knob are locked and will not allow the burners to be turned on.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about a week
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: the model number would probably help but I do not have the manual anymore.
Submitted: 28 days ago.
Category: Appliance
Expert:  Tyler Z. replied 28 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 28 days ago.

Do you have a model number so I can better assist you? It should be located on a sticker below the cooktop and seen if you open the cabinets below the cooktop and look up.

Also, what do you mean by the "knobs are locked"? Do none of the knobs physically turn anymore?

Expert:  Tyler Z. replied 26 days ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?