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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 429
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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My GE built in microwave is not heating. General Electric

Customer Question

Hi Pearl My GE built in microwave is not heating.
JA: What's the microwave's make and model? And can you guesstimate how old it is?
Customer: General Electric Modal #JES1142SJ I cannot estimate how old the oven is
JA: Do you plan on doing the work yourself?
Customer: I do not think that I can do the work myself
JA: Anything else we should know to help you best?
Customer: Am not sure if a part needs replacement to if a whole new oven is the best scenario. The timers work - it does turn on - but there is no heat
Submitted: 2 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 2 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your GE microwave. Please give me a moment to review your model.

Expert:  Engineer-Tech replied 2 months ago.

I am reviewing it now.

Expert:  Engineer-Tech replied 2 months ago.

So everything works, but no heat, right?

Expert:  Engineer-Tech replied 2 months ago.

Hello are you still thee?

Customer: replied 2 months ago.
I am back - and yes, everything works but the heating process
Expert:  Engineer-Tech replied 2 months ago.

You highly likely have a bad magnetron tube then.

Expert:  Engineer-Tech replied 2 months ago.

9 times out of 10, this will be the cause. Let me get a part number for you.

Expert:  Engineer-Tech replied 2 months ago.

The part number is ***** and retails for 104.88 from what I'm seeing. If you have a tech do this, expect to pay around $200 - $250 total, for the repair.

Expert:  Engineer-Tech replied 2 months ago.

Here is one source for the part. This one is a few dollars more but has a 365 day unconditional return warranty.

https://www.repairclinic.com/PartDetail/Magnetron/WB27X10682/1086312

Expert:  Engineer-Tech replied 2 months ago.

I will need to step away for a while. If there is anything else you need you can message me back and I will respond when I get back.

Would you mind rating my service to you? Just Answer will only compensate me for my time if you rate me. A rating of 4 stars or more will allow free follow up questions for this appliance through this link. BONUSES are appreciated! Thank you.