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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily
Can you post the make and model number please.
Hello and welcome to just answer a different tech here my name is ***** ***** I will be the one who will try to assist you now. You should be able to retrieve your model number by opening the door and looking around it or on the inside trim for the model number. Also when you go to start a load do you have power at all? Does the unit lock (should be a click noise) letting you know the door locked in order to start the unit.