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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Changing the over broiler did not help

Customer Question

changing the over broiler did not help
Submitted: 27 days ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 27 days ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

And what is the issue that you are having?

Expert:  Whrlp Master Tech replied 27 days ago.

Are you there?

Customer: replied 26 days ago.
i've changed the oven burner, didn't work, what's next
Expert:  Whrlp Master Tech replied 25 days ago.

Can I please have the Full model number of the unit to better assist you ?

And what is the issue that you are having?

Telling me you changed the broiler ,,does not help me to know what the issue is that you are having in order for you to change out a part.

What was the reason that you changed out the broiler?

what is or was the oven doing ?

Customer: replied 24 days ago.
please to excuse this one, i thought this was a continuation of our first conversation on 10/31/16. You said to change out the BAKE BURNER, its a whirlpool GS475LEMS2, it drops out of BAKE/BROIL after the oven gets hot. it always goes through preheat, but fails to maintain oven temperature. You can hear the igniter fire. It deliverers 4 spark pulses every 40 seconds, it does this 3 times. it should go into LOCKOUT but don't, you can adjust the temperature up/down it will lit or try to lite, if you open the door it will lite. now this thing is gonna ask me to pay you again, I've done this once.
Expert:  Whrlp Master Tech replied 24 days ago.

ok I will close this question. and continue on the original question .