How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a Jeen Air refrigerator freezer. Ice maker is not

Customer Question

We have a Jeen Air refrigerator freezer . Ice maker is not connected. However, we find ice,
one half inch thick on the bottom of the freezer.
Thoughts
Thank you
Hans Franke
Submitted: 2 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 2 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping your Jenn Air refrigerator. Please give me a moment to review your model.

Expert:  Engineer-Tech replied 2 months ago.

It looks like you may have a clogged defrost drain.

Expert:  Engineer-Tech replied 2 months ago.

Your refrigerator produces about 8 or more ounces of water from the coils daily.

Expert:  Engineer-Tech replied 2 months ago.

It is supposed to drain into a pan under the refrigerator but the drain is likely clogged.

Expert:  Engineer-Tech replied 2 months ago.

Are you still there?