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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14031
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Dryer is not heating. Filter light flashes red five times

Customer Question

Hi. Dryer is not heating. Filter light flashes red five times when it's turned on.
JA: What's the make and model of your dryer? And can you guesstimate how old it is?
Customer: It's a Samsung DV45H700EW/A2 bought Sept 2016
JA: Do you plan on doing the work yourself?
Customer: If possible.
JA: Anything else we should know to help you best?
Customer: I've tried to vacuum out the area under the filter basket. It doesn't look clogged.
Submitted: 30 days ago.
Category: Appliance
Expert:  Appliance Guru replied 30 days ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 30 days ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Does the unit start and run at all?

Customer: replied 30 days ago.
it runs and all the lights turn on. There are no error messages; just the flashing red filter light when it's first turned on.
Customer: replied 30 days ago.
Before I get too far into this, what kinds of tools might I need to fix this?
Expert:  Appliance Guru replied 30 days ago.

You will need a 1/4" nut driver a phillips screwdriver and possibly a torx bit set

Expert:  Appliance Guru replied 30 days ago.

Also a volt meter as you need to check the heating element on it

Customer: replied 30 days ago.
I don't have a volt Meter, but I'll proceed anyway
Expert:  Appliance Guru replied 30 days ago.

You need to take it apart and check that heating element to see if it is broken.

Customer: replied 30 days ago.
Okay, and are you going to provide the steps to dismantle it and access the heating element?
Customer: replied 30 days ago.
Are you still there?
Expert:  Appliance Guru replied 30 days ago.

I am still here would you like the service manual?

Customer: replied 30 days ago.
Does the service manual explain how to take it apart? And how much is it?
Expert:  Appliance Guru replied 30 days ago.

Yes it explains everything $15

Customer: replied 29 days ago.
No thanks
Expert:  Appliance Guru replied 28 days ago.

This video should help

CLICK HERE

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.