How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AppTech8579 Your Own Question
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1612
Experience:  worked on appliances for around 10 years
76126576
Type Your Appliance Question Here...
AppTech8579 is online now
A new question is answered every 9 seconds

I have a Maytag Ensignia Washer. It agitates but it does

Customer Question

Good afternoon. I have a Maytag Ensignia Washer. It agitates but it does spin. mean while when I check under the washer every thing moves properly. Motor agitates and spins. But the inside doesn't spin.
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: Model Ensignia.
JA: Do you plan on doing the work yourself?
Customer: 10 years
JA: Anything else we should know to help you best?
Customer: Yes. I plan to do the work my self
Submitted: 5 months ago.
Category: Appliance
Expert:  AppTech8579 replied 5 months ago.

Please post model number.

Customer: replied 5 months ago.
Where do I find model number?
Expert:  AppTech8579 replied 5 months ago.

Look inside the door.

Customer: replied 5 months ago.
MAV8557AWW
Expert:  AppTech8579 replied 5 months ago.

Any fault codes?

Customer: replied 5 months ago.
NO
Expert:  AppTech8579 replied 5 months ago.

Does the lid switch work properly?

Customer: replied 5 months ago.
Expert:  AppTech8579 replied 5 months ago.

If you have a multimeter you can test the lid switch for continuity. If the lid switch is good did you check the belt is not broken?

Customer: replied 5 months ago.
Motor agitates in the inside. I lift machine under it properly spins under the machicine but not inside.
Expert:  AppTech8579 replied 5 months ago.

Is the belt broken?

Customer: replied 5 months ago.
Belt is not broken.
Customer: replied 5 months ago.
I inspected under the machine, motor turns when spinning but it doesn't spin inside. The agitator works properly inside when washing and rinsing. Please advise.
Expert:  AppTech8579 replied 5 months ago.

Motor coupling will need to be replaced then.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Expert:  AppTech8579 replied 5 months ago.

Please dont forget to use the star rating link to rate me a 5 before you leave, Thanks!